Yes, there are many manufacturers producing quality products, so how do we select our vendors?
First, we look at their plant and facilities. Have they stayed close to state of the art with tools and processes. No matter how long a company has been in business, low warranty claim rates depend on good equipment.
Next, we look at policies such as the manufactures' warranty. If they do not believe in their products, why should we. We also establish how claims are processed. We look for two separate processes. the first is while the job is in process. Foe example, if our customer is in the middle of a job and the job is delayed or stopped, we want immediate relief and a simple 'cut to the chase' process to get the job back up to speed. The decision should be reached with a minimum of hassle. The second process deals with how the home owner proceeds with a warranty claim years down the road. If this process isn't reasonable, the home owner will call the contractor who will call us. Do not misunderstand, we are happy to deal with these claims, but it costs everyone time and energy that a simple home owner to manufacturer process eliminates.
Other considerations for vendor selection includes, services time, frequency of delivery, minimum freight, and customer service to LBP.
So, there are a lot of issues in selecting a vendor. We do the homework so you won't have to.